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Troubleshooting Video Uploads for Teach Now Assignments

Summary: This article explains common issues and simple checks to perform when you cannot upload or submit videos for assignments on the Teach Now platform, based on reported user experiences.

Common issues and causes

  • Site-level access or permissions preventing uploads: Uploading or editing assignments can be blocked by the destination site or specific location (for example, a university library's YouTube access may be restricted).
  • Using the wrong Teach Now account: Being signed in with a different or personal account can affect the ability to upload or edit assignments tied to another account or institution.

What to check before submitting a video

  1. Confirm which Teach Now account you are signed in with
    • Verify that you are using the account associated with your course or institution (rather than a personal or secondary account).
  2. Verify destination/site permissions
    • If you are uploading to an external site (for example, YouTube) from within a specific location (such as a university library), confirm that the location and the destination site allow uploads from your device or network.
  3. Match account to destination permissions
    • Ensure the account you are using has the necessary permissions on the destination site (e.g., permission to upload to a YouTube channel or to post content from that network/location).

Basic troubleshooting steps

  1. Sign out and sign back in with the correct account
    • If you have multiple accounts, explicitly sign out of Teach Now and sign back in using the account associated with your assignment or institution.
  2. Try a different network or location
    • If upload access is blocked in a particular location (such as a campus library), try submitting from a different network or location that allows uploads.
  3. Confirm upload permissions on the destination site
    • Check that the destination (for example, a YouTube channel) allows uploads from your account and from the network you’re using.

If issues persist please contact your program advisor for assistance.