Troubleshooting Missing Mentor or Program Information

This article explains common, transcript-supported reasons you may not have received information about your mentor or the program, and what to do next.

Why you might not have received mentor or program information

• You have not yet logged into the program website. If you have never signed in, mentor/program communications tied to the site may not have been accessed.

What to do next

1. Confirm whether you have ever logged in to the program website.

   • If you have logged in, sign in now and check the program/mentor sections for your mentor details.
   • If you have not logged in, proceed to step 2.

2. Request that support resend your welcome email.

   • Contact the candidate success team at help@moreland.edu and ask them to resend your welcome email to the email address on file.
   • After support confirms the welcome email was resent, sign in to the website and follow any links or instructions in that email to access mentor and program information.

Troubleshooting tips

• If you requested a welcome email to be resent, sign in to the website after support confirms the resend to locate mentor and program details.
• If you still cannot find mentor or program information after signing in and receiving the welcome email, contact the candidate success team for further assistance.