Request Official Transcripts and Mailed Documents via Parchment and Moreland Platform

This article explains how to request and process official transcripts and related mailed documents using the Parchment system, including submission steps, shipping options, tracking, and requirements for official delivery.

Accessing your digital completion documents

• Log in to the Moreland platform
• Navigate to your Personal Info Page> Other Documents tab > Completion Documents. These documents are available for download. 

Requesting an official transcript (Parchment):

1. Visit the Parchment transcript request page
2. Create or sign in to your Parchment account if required.
3. Select Moreland as the institution to request the transcript from 
4. Choose whether to send the transcript to yourself or directly to another recipient (such as institutions, licensing boards, employers, etc.).
5. For a transcript to be official, it must be requested to be sent from the institution via Parchment (a student-sent copy is not an official institutional transcript).

Requesting mailed certificates, diplomas:

1. Navigate to your Moreland platform
2. Select the Manage Payments tab on the left side of the screen
3. Select the Make a Payment button.
4. Select Parchment Mailing: Ordering Certificate or Diploma
5. Enter the shipping and payment information
6. If you need the document(s) sent with a tracking number, select the relevant expedited options

Processing timeline and shipping recommendations:

• Mailing requests are submitted to Parchment on Fridays (institutional batching).
• Expect domestic and international orders to take approximately 15–20 days from submission to arrival.
• If expedited mailing (recommended for international shipments) is selected—such as FedEx—you will receive a tracking number; expedited shipping is noted as more reliable for international mail.
• Tracking numbers will populate in your Parchment account (tracking information often appears about one week after ordering).

Help and tracking resources

• If you have any questions regarding your Parchment order, please contact the Parchment Help Desk. 
• Please review this learner dashboard video for help with tracking FedEx orders

Troubleshooting tips

• If you need the completion letter with your mailed packet, download and print it from your platform, as it is not included automatically.
• If you do not see tracking information after one week for expedited orders, check your Parchment account and contact Parchment Help Desk for assistance.
• If an organization requires delivery directly from the institution (e.g., licensure boards), request that the institution send the transcript through Parchment rather than sending a copy yourself.

If you encounter any issues or have additional inquiries, please connect with your program advisor directly or contact the Moreland Help Desk at help@moreland.edu