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Request Official Transcripts and Mailed Documents via Parchment and Moreland Platform

This article explains how to request and process official transcripts and related mailed documents using the Parchment system, including submission steps, shipping options, tracking, and requirements for official delivery.

Accessing your digital completion documents

  • Log in to the Moreland platform
  • Navigate to your Personal Info Page> Other Documents tab > Completion Documents. These documents are available for download. 

Before you order

  • Make sure your tuition is paid in full. Moreland cannot issue completion documents until your balance is cleared, even if all coursework is finished.

  • If you are a recent graduate, check that your degree or completion has been posted. Your digital diploma and completion letter appear on the learning platform once it is.

  • Have the recipient's details ready: the agency name, the email or mailing address, and any applicant ID they require (for example, an OSSE ECIS Applicant ID).

Requesting an official transcript (Parchment):

  1. Visit the Parchment transcript request page
  2. Create or sign in to your Parchment account if required.
  3. Select Moreland as the institution to request the transcript from 
  4. Choose whether to send the transcript to yourself or directly to another recipient (such as institutions, licensing boards, employers, etc.).
  5. For a transcript to be official, it must be requested to be sent from the institution via Parchment (a student-sent copy is not an official institutional transcript).

Note: You can view an unofficial transcript of your scores anytime on the learning platform. For an official transcript or diploma sent to a licensing agency, employer or yourself, order it through Parchment.

Requesting mailed certificates, diplomas:

  1. Navigate to your Moreland platform
  2. Select the Manage Payments tab on the left side of the screen
  3. Select the Make a Payment button.
  4. Select Parchment Mailing: Ordering Certificate or Diploma
  5. Enter the shipping and payment information
  6. If you need the document(s) sent with a tracking number, select the relevant expedited options

Processing timeline and shipping recommendations:

  • Mailing requests are submitted to Parchment on Fridays (institutional batching).
  • Expect domestic and international orders to take approximately 15–20 days from submission to arrival.
  • If expedited mailing (recommended for international shipments) is selected—such as FedEx—you will receive a tracking number; expedited shipping is noted as more reliable for international mail.
  • Tracking numbers will populate in your Parchment account (tracking information often appears about one week after ordering).

What "Pending fulfillment by Moreland University" means

This status means Parchment has received your order and is waiting for Moreland to release the document. Common reasons for a longer wait:

  • An unpaid tuition balance

  • Your program completion or degree has not been posted yet

  • The name on the order does not match your Moreland record

Help and tracking resources

Troubleshooting tips

  • If you need the completion letter with your mailed packet, download and print it from your platform, as it is not included automatically.
  • If you do not see tracking information after one week for expedited orders, check your Parchment account and contact Parchment Help Desk for assistance.
  • If an organization requires delivery directly from the institution (e.g., licensure boards), request that the institution send the transcript through Parchment rather than sending a copy yourself.

If you encounter any issues or have additional inquiries, please connect with your program advisor directly or contact the Moreland Help Desk at help@moreland.edu