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Manage Payment Methods, Pauses (LOA), and Overdue Balances

This article explains how to manage payment methods in your Moreland University student portal and how to request payment pauses or manage overdue balances.

Summary This article covers where to manage payment methods, how to request a payment pause through Leave of Absence (LOA), how recurring charges are processed, and steps to handle failed charges and overdue balances.

Where to manage payment methods

  • Log in to the student platform and go to Manage Payments (button on the left-hand side).
  • You can also find payment options in your profile section.
  • From these areas you can:
    • Add or upload a new payment method
    • Remove existing payment methods
    • Make manual payments
    • Set up an automated card on file

Requesting a pause to payments (Leave of Absence)

  • To stop payments through an official pause, request Leave of Absence (LOA) via the platform (top-right button).
  • LOA must be a break of two months or longer.
  • Placing an LOA will stop your access to the platform and stop payments for the duration of the LOA.

How recurring charges and overdue balances work

  • Monthly payments are processed on the 15th of each month.
  • Active status (month-to-month) drives monthly charges; payments are not tied to participation in individual modules.
  • If you remove your payment method before the 15th:
    1. The system will attempt to charge on the 15th and the charge will fail if no payment method is available.
    2. A failed charge on the 15th will place an overdue balance on your account that same day.
    3. You must pay the overdue balance in full before the 10th of the following month to avoid account interruption or being turned off.
  • Example timeline:
    • October 1: Remove payment method
    • October 15: System attempts charge and fails; overdue balance is posted
    • October 16–November 10: Period to pay off overdue balance to avoid account being turned off

Stopping payments by removing a card (note of consequence)

  • Removing a card prevents the system from successfully charging but will result in an overdue balance that still must be paid within the required timeframe to avoid account suspension.
  • To formally stop payments and also stop access, use the LOA process described above.

Updating or restoring payment methods

  • If your card was deleted or you need a new payment method, log in and add/upload the new payment method in Manage Payments or profile payment buttons.
  • Support can delete payment methods on request; after deletion you can log in and update your payment information.

When payments end

  • Recurring payments stop when the full tuition amount has been paid.

Troubleshooting and best practices

  • If you need payments to stop immediately and do not want to accrue an overdue balance, request an LOA (minimum 3 months) to stop both access and payments.
  • If you remove a payment method to avoid an upcoming charge, be prepared to pay any resulting overdue balance before the 10th of the next month to prevent account suspension.
  • If you need to update payment information, do so in Manage Payments or your profile before the 15th to ensure the scheduled charge can process successfully.

Conclusion Manage payment methods in the platform's Manage Payments area or profile. To pause payments and access, request a Leave of Absence of three months or longer. Removing a payment method will cause the system to post an overdue balance when the scheduled 15th charge fails; that balance must be paid in full before the 10th of the following month to avoid service interruption.