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How Tuition Payments Affect Active Status and Access

Summary This article explains how outstanding tuition balances and payment issues affect your active enrollment status, access to platform resources, and how payments are applied toward your total tuition.

Active status, access, and what payments cover

  • Active Candidates pay monthly to maintain Active Status. Active Status provides access to email, the platform, participation in coursework, and all academic resources.
  • Monthly payments are tied to month-to-month Active Status rather than specific module participation.
  • All processed payments are applied toward your total tuition for the program.

Payment schedule and failed payments

  • Payments are processed on the 15th of each month.
  • The payment date (15th) and the monthly payment amount cannot be changed.
  • If you do not have an automatic payment card on file and a scheduled charge fails, you will accrue an overdue balance.
  • Overdue balances that are accrued need to be paid in full before the 10th of the following month.

Implications of an overdue balance

  • An overdue balance is created when a scheduled payment fails (for example, because no card is on file).
  • Overdue balances must be paid in full by the stated deadline (before the 10th of the month following the failed charge).

Stopping payments and Leave of Absence (LOA)

  • To stop payments and pause access, request a Leave of Absence (LOA).
  • An LOA must be a break of three months or longer to pause payments.
  • LOA will stop your access fully and will stop payments for the duration of the LOA.
  • If you remove your payment method before a scheduled charge, the system will attempt to charge on the 15th, fail, and create an overdue balance; you can then pay that balance before the 10th of the following month.

Notes on refunds and paying ahead

  • Payments made while not in an active cohort (for example, waiting for a cohort to start) still apply toward your total tuition and are treated as paying ahead.
  • If you plan to finish the program, payments applied to total tuition are typically not refunded because they count toward the tuition you will ultimately owe.

Practical steps

  1. Check your enrollment agreement (available in your profile) to confirm total tuition, payment plan details, and any signed terms.
  2. To avoid failed charges, keep an automatic payment card on file via Manage Payments or the payment area in your profile.
  3. If you need to pause payments and access, submit a Leave of Absence request for a break of three months or more.
  4. If a payment fails and an overdue balance is created, pay the overdue balance in full before the 10th of the following month to resolve it.

If you have any questions or concerns please connect with your program advisor directly or contact the Moreland Help Desk at help@moreland.edu