Candidate Support Services: Who to Contact and When

At Moreland University, you are never on your own. From your first module to program completion, a dedicated support team is available to help you succeed. This guide explains who does what, how to reach them, and what to do in common situations.

Your Two Primary Supports

Every candidate has two main points of contact throughout the program:

Your Faculty Instructor

Your instructor is your go-to for anything related to your coursework and Virtual Classes (VCs). Because cohorts are small, your instructor can closely track your progress and will know quickly if you're struggling with the material, the technology, or keeping up with the pace. You can reach your instructor through the Discussion Forum on the platform or by email — they're available before and after VCs and throughout the week.

Contact your instructor for:

• Questions about module activities and assignments

• Questions about Virtual Classes

• Academic feedback on your work

Your Program Advisor

Your Program Advisor handles everything outside of coursework — the logistics, the platform, and the bigger-picture decisions in your program journey. You can reach them through the Program Advisor button on the platform or by email. They're available for individual meetings through the platform.

Contact your Program Advisor for:

• Logistical questions about your program

• Technical support with digital tools

• Academic challenges or concerns about your progress

• Exploring a leave of absence

• Clinical practice questions

• Applying to a master's program

• Filing a complaint

How to Reach the Support Team

Common Situations — Here's What to Do

• Where do I find my Program Advisor information?
  • You can find your Program Advisor's contact information on the home page of the platform when you log in. You will see their name and image at the top right of the screen. If you click on their image, you will see a pop up that will allow you to email your Program Advisor or schedule a one on one Zoom meeting.

• What if I can't find a time to meet with my Program Advisor?

  • Let your Program Advisor know — they can arrange for you to meet with a different Program Advisor who has availability.

• How do I apply for a master's program?

  • Meet with your Program Advisor to talk through your options. If you already know which program you want, you can apply directly from the button on your TEACH-NOW dashboard.

• What do I do if I have a complaint?

  • Contact your Program Advisor. They will forward your complaint to the appropriate department to make sure it's properly addressed.

• What if my complaint is about my Program Advisor?

  • Email help@moreland.edu directly — your concern will be routed to the right person.

• What if I can't reach my Program Advisor at all?

  • Email help@moreland.edu and the support team will assist you.

Quick-Reference Contact List

When in doubt, start with your Program Advisor — and if they're unavailable, help@moreland.edu is always there for you.